AI Active
Specialized
Response Time
2.3min
-67% improvement
Resolution Rate
94.8%
+18% increase
Customer Satisfaction
4.7/5
+0.8 improvement
AI Automation
73%
Auto-resolved
Live Support Queue
Real-time customer service activity
High Priority
3 tickets waiting
Medium Priority
8 tickets in progress
Auto-Resolved
24 tickets today
AI Insights
Intelligent customer service analytics for rotary brush operations
Customer SentimentPositive Trend
Positive (78%)Neutral (18%)Negative (4%)
Top Issues Detected
Product Compatibility
34%
Installation Support
28%
Warranty Claims
22%
Bulk Pricing Requests
16%
AI Recommendation
Create compatibility guide for Elgin Crosswind series - 23% of compatibility issues relate to this model.
Recent Activity
Latest customer interactions and AI actions
AI auto-resolved RB-36 compatibility question
Metro Cleaning Services - Standard municipal sweeper fit - 2 minutes ago
Auto-Resolved
Customer satisfaction survey completed
City of Phoenix - 5/5 rating for warranty replacement - 8 minutes ago
Feedback
AI escalated complex bristle specification issue
Highway Maintenance Co - Custom industrial brush requirements - 15 minutes ago
Escalated